Manager Operations Apply Now

Job description

The Operations Manager/ Project Manager must have the requisite blend of business and marketing acumen paired with a deep understanding of frontend and backend web technology

Responsibilities and duties

• Develops and manages web development and support procedures, tools, and documentation. This includes writing scope documents, managing source code, and developing technical support standards and procedures.

• Manages multiple concurrent web projects from start to launch, ensuring all requirements have been met, sites are thoroughly tested and projects are delivered on time and within budget.

• Be accountable for translating customer needs and business goals into compelling interactive customer journeys and subsequent business requirements.

• Engage with content publishers, UI/UX designers, & back-end developers to ensure all webpages are evidence-based, customer-centered with enhanced digital assets.

• Regularly use competitor analysis to help shape ideas and identify potential opportunities to optimize digital experience.

• Collaborate with the cross-functional partner's team to develop web inbound lead goals and measure results

• Ability to develop prospect and customer journey analysis to drive engagement, improve visitor interactions, and optimize the performance of web properties.

• Manage web content and coordinate changes, revisions, and upgrades.

• Develop and manage budgets for the workgroup.

• Supervise and/or assist in the preparation and submission of documentation, such as proposals, progress reports, or other contractual requirements.

• Establish and enhance operational processes, procedures, and policies.

• Ability to: Manage large complex projects and teams; effectively negotiate/influence others; communicate technical/complex information both verbally and in writing; analyze and problem solve a variety of issues; carry out strategic planning activities.

• In-depth knowledge of analytics tools such as Google Analytics, Google Tag Manager, and Adobe Analytics. Excellent quantitative and analytical skills, a data-driven mindset

• Advising on a broad range of web topics—from content strategy and requirements definition to information and technical architecture—on projects ranging in complexity from single websites to sophisticated web products and services.

• Guiding teams on projects and product development cycles, focusing on flexibility, speed, communication, and continuous improvement through the use of retrospectives.

Skills and requirements

• 2+ years of Project Management experience and/or leading teams in implementations or supporting related web-operations

• Experience with Web development & management, related systems and technologies would be a plus

• Should have the Quality to Handle and Manage the Team.

• Should be Well-Behaved and should think "Out of Box"

• Demonstrated expertise in UI technologies (HTML5/CSS3, Bootstrap), templating engines and hands-on knowledge with CMS Frameworks like CodeIgniter, Laravel, Drupal, and/or similar industry-standard tools is a must.

• Superior working knowledge to create workflows on Project Management tools like JIRA/Redmine or similar tools.

• Leadership capabilities with the ability to work across functional boundaries, virtual teams, to build consensus and drive results.

• Detail-orientation and have excellent writing, copy editing, and interpersonal skills, Sketch, Digital Solutions focuses on Web Design, User Experience Design, User Interface Design, and Digital Marketing.

• Ability to build consensus and relationships among managers, partners, and employees.

• Experience leading and managing a diverse technical staff

• Leading complex digital projects and technical teams in an agency environment.

• Exceptional and effective written and oral communication skills to address a wide variety of audiences.



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