Customer Relationship Management (CRM) covers all aspects of the company’s relationship with its customers.
We will guide you through all the stages of the solution implementation giving a sound advice and helping you select the right strategy:
CRM Strategy and Requirements Definition
Business Processes Modeling & Streamlining
Technical Architecture Design
GUI Design and Usability Modeling
3d Party Software Selection and Integration
Customization / Change Management
Implementation / Full Testing / Deployment
Legacy Applications Integration and Web-Enabling
The today’s highly-computerized world is changing the buyers’ behavior and thus calls for new approaches in building corporate CRM strategies. With the advance of new selling channels due to popularization of WWW and mobile devices special emphasis is put on self-service tools, electronically-managed relationships and personalization of online consumer experience.
We specialize in providing our customers with complete CRM. Our experienced consultants have considerable experience in different aspects of building an effective CRM system.
In-depth understanding of all aspects of the CRM software implementation combined with strong technical expertise enable us to deliver CRM solutions fully customized to client’s requirements and business specifics. We will help you to enhance your existing information sharing and sales system enabling you to build highly effective channels for exchanging information with your customers, suppliers and employees worldwide based on the most up-to-date technologies.
Our experts will help you understand all the implementation possibilities and help you select the right components of the future CRM system that are important for your business:
Lead Qualification & Tracking
Contacts and Accounts Management
Campaigns Scheduling and Tracking
Team Management and Tasks Distribution
Document Circulation Management
Integrated Collaborative Tools
Customer Support Tools
Data Analysis and Multi-level Reporting
Our team has immense expertise in customizing CRM solutions for your business using the following 2 Open Source Software
1) Sugar CRM
2) vTiger CRM
At SIB Infotech we understand that the success is not only the right technology, it’s the right understanding of your business powered with the right technological solution.
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